Wallet does not Sync

  1. Willem
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    Willem Willem
    January 2, 2018 at 05:43
    Hi All!

    Some time ago I bougt some XtraBytes on Cryptopia. For safety reasons I would like to store my XBY on the XBY wallet. Unfortunately I can't see my XBY in my wallet because the wallet gives the message: "out of sync". The wallet stopped the synchronization with the blockchain about an hour ago and is not loading anything anymore. Can somebody help me with this issue?

    Thanks,
    Willem
     
  2. Supreme
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    Supreme Supreme
    January 2, 2018 at 06:10
    The issue will be resolved ASAP. Developers are aware about the problem.

    And don't worry, your coins are safe. :)
     
    Arimand and benjamino like this.
  3. Willem
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    Willem Willem
    January 2, 2018 at 06:25
    Aaaah Supremegoose you made my day saying my coins are safe!

    Thanks for your help, I will check my wallet regularly.
     
  4. benjamino
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    benjamino benjamino
    January 2, 2018 at 08:30
    Thanks!! I am having the same issue willem
     
  5. Willem
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    Willem Willem
    January 3, 2018 at 12:09
    Wallet is working again! Thanks xtrabytes team!
     
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  6. Fabio Pimenta
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    Fabio Pimenta Fabio Pimenta
    January 4, 2018 at 04:58
    macOS High Sierra 10.13.2
    Xtrabytes version v1.2.0.3

    Catching up ...
    Downloaded 363792 blocks of transaction history.
    Last received block was generated 10 hours ago.

    It's freezed since 6 hours ago and no progress at Block.

    Any Tip ? What should I make ?
     
  7. Jamo
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    Jamo Jamo
    January 5, 2018 at 03:09
    Just let it keep running. I have issues on the Mac wallet too. It will sync eventually.
     
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  8. Fabio Pimenta
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    Fabio Pimenta Fabio Pimenta
    January 6, 2018 at 08:22
    Thx Jamo, I did this and sometime it just downloaded.

    But this issue seems to be everyday now ...

    Catching up ...
    Downloaded 363912 blocks of transaction history.
    Last received block was generated 2 days ago.
     
  9. Supreme
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    Supreme Supreme
    January 6, 2018 at 08:36
  10. Arimand
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    Arimand Arimand
    January 8, 2018 at 11:46
    Try erasing the whole folder that contains the xtrabytes info. (C:\users\(your user name)\AppData\Roaming). Then you will find a folder named XTRABYTES. Erase it and afterwards download the new wallet release again from the official XBY site. Resync. Problem solved!!
     
    Last edited by a moderator: Jan 8, 2018
  11. John_keeper
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    John_keeper John_keeper
    February 25, 2019 at 07:45
    it tends to stop working from time to time though..