Sent XBY to the wallet before sync is completed

  1. Kiyo
    New Member
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    January 29, 2018 at 02:09
    First time to use XBY wallet. I need your help.
    I withdrew coins from cryptopia before wallet sync is completed (wallet is still syncronizing).
    Did I lost my coins ? I hope anyone can help me to receive/retrieve coins.

    Thank you
    Kiyo
     
  2. fish313
    Well-Known Member Staff Member
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    January 30, 2018 at 04:29
    You have not received your coins? Do you have a transaction ID number when you go to the withdrawal history on Cryptopia?

    You may have to send them a support ticket if the coins are in limbo and you tried to send while the wallet was syncing.

    If they are confirmed as leaving Cryptopia, then you want to make sure that you are on the latest wallet release by going here: https://xtrabytes.global/#wallet

    And then resynchronizing the blockchain.
    https://community.xtrabytes.global/threads/how-to-re-sync-the-blockchain-windows.273/